SÍLVIA LOURENÇO

PATIENT MANAGER

With a degree in Sociology from ISCTE - Instituto Superior das Ciências do Trabalho e da Empresa, Sílvia also has a Master's degree in Human Resources Management from the European University. Considering professional qualifications to be an integral part of her personal growth and development, she also completed her knowledge with professional training in Well-being and Sales of MNSRM from the Jerónimo Martins Training School.

With extensive experience in customer contact and proximity, she has worked in various roles, including human resources assistant, cashier and parapharmacy operator, customer service and support assistant.

Dynamic, proactive and with a high sense of responsibility, Sílvia's dedication to the customer is one of her core values, as is her commitment to offering a personalised, quality service, where patients feel valued and matched in their various qualities.